DoubleTree Lubbock University Area - Front Desk Agent

Aimbridge Hospitality; Lubbock (TX); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

DoubleTree by Hilton Lubbock University Area is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, coordinating reservations and guest requests with poise.

The role requires a high school diploma, familiarity with hotel software, and a passion for service in a fast-paced environment. On-site team, competitive benefits, and opportunities to grow in hospitality.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software.
• Familiarity with Microsoft Office suite.

Responsibilities

• Deliver warm welcomes, smooth check-ins, and memorable guest departures.
• Coordinate reservations, requests, and guest communications with accuracy.
• Maintain clear and courteous communication with guests and team members.
• Multitask across check-ins, check-outs, and financial transactions to keep front desk operations running smoothly.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Hospitality experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

DoubleTree by Hilton Lubbock University Area is located a block south of US-82, walking distance from the Buddy Holly Performing Arts Center and within three miles of the UMC Health System Hospital and Texas Tech campus. Join us at our on-site restaurant and bar, and enjoy additional amenities like free WiFi, our free airport shuttle, indoor pool, fitness center, room service, and more.