Guest Experience Pro: Front Desk & Check-In

Peachtree Group; Park City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group seeks an outgoing Front Desk Agent in Park City, UT, to welcome guests and manage check-ins/check-outs with professionalism. You will handle reservations, payments, and inquiries while ensuring a warm, efficient experience that reflects the brand.

The role requires strong communication, multitasking, and a customer-first mindset. Prior hospitality experience is preferred, and familiarity with hotel software is a plus.

Qualifications

• Positive, problem-solving mindset focused on guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Responsibilities

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Skills

Customer service

Hospitality

Communication

Multitasking

Hotel software

Tools

Hotel PMS software

Job description

Peachtree Group seeks an outgoing Front Desk Agent in Park City, UT, to welcome guests and manage check-ins/check-outs with professionalism. You will handle reservations, payments, and inquiries while ensuring a warm, efficient experience that reflects the brand.

The role requires strong communication, multitasking, and a customer-first mindset. Prior hospitality experience is preferred, and familiarity with hotel software is a plus.