Guest Experience Supervisor - Front Desk

Topbrassdallas; Park City (UT); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Hyatt Place Park City is seeking a Front Desk Supervisor to oversee front desk operations, ensure guest satisfaction, and manage a team of front desk agents. You will supervise check-in/check-out and resolve guest issues while maintaining the hotel's service standards.

Responsibilities include scheduling and training staff, handling guest records and cash transactions, coordinating with other departments, maintaining a tidy, organized lobby, and upholding safety policies.

Qualifications

• Must be 21 years or older.
• High school diploma or equivalent; additional education in hospitality management is a plus.
• Previous experience in a hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency with hotel management software and Microsoft Office Suite.
• Must have food handlers permit and Alcohol TIPs training.
• Background check required.

Responsibilities

• Supervise and coordinate activities of front desk staff, including scheduling, training, and performance management.
• Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
• Address and resolve guest complaints or issues promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure that the front desk area is clean, organized, and well-maintained.
• Assist with hotel marketing and promotion efforts as needed.
• Uphold the hotel's policies and procedures, including those related to safety and security.

Skills

Excellent communication

Interpersonal skills

Multitasking

Education

High school diploma

Hospitality management education

Tools

Hotel management software

Microsoft Office Suite

Job description

Hyatt Place Park City is seeking a Front Desk Supervisor to oversee front desk operations, ensure guest satisfaction, and manage a team of front desk agents. You will supervise check-in/check-out and resolve guest issues while maintaining the hotel's service standards.

Responsibilities include scheduling and training staff, handling guest records and cash transactions, coordinating with other departments, maintaining a tidy, organized lobby, and upholding safety policies.