Guest Service Agent

Peachtree Group; Park City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group seeks an outgoing Front Desk Agent in Park City, UT, to welcome guests and manage check-ins/check-outs with professionalism. You will handle reservations, payments, and inquiries while ensuring a warm, efficient experience that reflects the brand.

The role requires strong communication, multitasking, and a customer-first mindset. Prior hospitality experience is preferred, and familiarity with hotel software is a plus.

Qualifications

• Positive, problem-solving mindset focused on guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Responsibilities

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Skills

Customer service

Hospitality

Communication

Multitasking

Hotel software

Tools

Hotel PMS software

Job description

We are seeking a outgoing, energetic and professional Front Desk Agent to join our team! In this role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while providing exceptional service.

Key Responsibilities

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Qualifications

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

If you thrive in a guest-focused role and enjoy delivering outstanding service, we’d love to have you on our team!