Guest Experience Specialist – Front Desk

Epic Hotel Group LLC; Texas; On-site; USD 29,000 - 42,000; Full time

Job summary

Epic Hotel Group LLC in Texas seeks a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and address inquiries with professionalism.

You will coordinate reservations, handle payments, and communicate guest needs to relevant departments to ensure a smooth and memorable stay.

Ideal candidates bring strong customer service experience, excellent communication, and solid organizational skills to a fast-paced hotel environment.

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Front desk operations

Communication

Organizational skills

Guest relations

Job description

Epic Hotel Group LLC in Texas seeks a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and address inquiries with professionalism.

You will coordinate reservations, handle payments, and communicate guest needs to relevant departments to ensure a smooth and memorable stay.

Ideal candidates bring strong customer service experience, excellent communication, and solid organizational skills to a fast-paced hotel environment.