Guest Experience Pro - Front Desk & Check-In

Island Hospitality Management; Lansing (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

401(k) Retirement plan

Paid Time Off

Employee discounts

Job summary

Island Hospitality Management is seeking an upbeat Front Desk Agent to manage all aspects of front desk operations and be a reference for guests and vendors. You will extend professionalism, courtesy, and strong communication in a fast-paced environment.

This position may require flexible scheduling availability. The role involves check-in/out, payments, guest information, and daily shift reports, with a focus on exceptional guest service.

Qualifications

• Front desk responsibilities include check-in/check-out and guest services.
• Ability to process payments according to hotel requirements.
• Provide info to guests and vendors and prepare shift reports.
• Must be highly motivated, proactive and able to handle stressful situations.

Responsibilities

• Handle guest check-in and check-out at the front desk.
• Process payments and maintain accurate records.
• Provide information and assistance to guests and vendors.
• Prepare daily reports for management during each shift.

Skills

Guest service

Communication

Problem solving

Team player

Adaptability

Job description

Island Hospitality Management is seeking an upbeat Front Desk Agent to manage all aspects of front desk operations and be a reference for guests and vendors. You will extend professionalism, courtesy, and strong communication in a fast-paced environment.

This position may require flexible scheduling availability. The role involves check-in/out, payments, guest information, and daily shift reports, with a focus on exceptional guest service.