Front Desk Agent - Guest Experience Pro + Benefits

Aimbridge Hospitality; Stevens Point (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality presents a Front Desk Agent role at our Fairfield Inn & Suites Stevens Point. As the face of the hotel, you’ll deliver warm welcomes, assist with smooth check-ins, and ensure every guest interaction feels effortless and inviting.

You’ll manage reservations, coordinate with team members, and handle requests with a calm, friendly approach. Experience with hotel software and Microsoft Office helps you stay organized and ready to turn first impressions into lasting memories.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Experience delivering high‑quality guest service and teamwork.

Responsibilities

• Provide warm welcomes, smooth check‑ins, and friendly farewells.
• Manage reservations, requests, and guest inquiries with precision.
• Coordinate with team to ensure seamless front desk operations.
• Handle financial details and maintain organized records.

Skills

Guest Service Superstar

Communication Champ

Quick‑Thinking

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality presents a Front Desk Agent role at our Fairfield Inn & Suites Stevens Point. As the face of the hotel, you’ll deliver warm welcomes, assist with smooth check-ins, and ensure every guest interaction feels effortless and inviting.

You’ll manage reservations, coordinate with team members, and handle requests with a calm, friendly approach. Experience with hotel software and Microsoft Office helps you stay organized and ready to turn first impressions into lasting memories.