Front Desk Agent

Prominence Hospitality Group; Marion (IL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Comprehensive training

Competitive pay

Paid time off

Employee discounts

Career growth opportunities

Leadership development

Job summary

Prominence Hospitality Group in Marion, IL seeks a friendly Front Desk Agent to welcome guests, check in/out, and provide exceptional service at the Fairfield Inn & Suites by Marriott.

The role emphasizes attentiveness, clear communication, and teamwork in a fast-paced hotel environment; prior front desk experience and computer skills are a plus, with opportunities for growth and employee discounts.

Qualifications

• High school diploma or GED required; some college or 2 years related experience preferred.
• Strong organizational and communication skills; detail-oriented and able to multitask.
• Experience with Microsoft Office and reservations systems is a plus.
• Positive, upbeat attitude and customer-focused approach.

Responsibilities

• Greet guests, register, issue keys, and assist inquiries to ensure smooth arrivals and departures.
• Answer and transfer calls promptly with courteous, high-level service.
• Maintain lobby cleanliness, accurate front desk records, reports, and invoices.
• Maintain a positive, energetic attitude and teamwork.
• Listen to guest concerns and resolve issues quickly in person or by phone.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location: Fairfield Inn & Suites by Marriott 1400 Champions Drive Marion, IL 62959

Why Choose Prominence Hospitality

• IGNITE Your Career - We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives - We recognize and reward your hard work and dedication.
• Paid Time Off - Enjoy time to rest and recharge.
• Work/Life Balance - Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture - We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.

Source: Prominence Hospitality Group