Guest Experience Lead – Front Desk | Daily Pay & Benefits

Aimbridge Hospitality, LLC; Galesburg (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Fairfield Inn & Suites Galesburg is seeking a friendly Front Desk Agent to deliver warm welcomes, smooth check-ins, and a memorable guest experience at our Marriott-branded property in Galesburg, IL. You’ll be the face of the hotel, handling reservations, guest requests, and checkout with poise.

Ideal candidates bring a high school diploma or equivalent, comfort with hotel management software and Microsoft Office, and a passion for service.

Qualifications

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite preferred.

Responsibilities

• Guest Service Superstar: deliver warm vibes and top-tier service to guests.
• Communication Champion: communicate clearly and confidently with guests and team.
• Quick-Thinking Problem Solver: address issues swiftly to ensure guest satisfaction.
• Multitasking Marvel: manage reservations, check-ins, check-outs, and financial details efficiently.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

The Fairfield Inn & Suites Galesburg is seeking a friendly Front Desk Agent to deliver warm welcomes, smooth check-ins, and a memorable guest experience at our Marriott-branded property in Galesburg, IL. You’ll be the face of the hotel, handling reservations, guest requests, and checkout with poise.

Ideal candidates bring a high school diploma or equivalent, comfort with hotel management software and Microsoft Office, and a passion for service.