Guest Experience Pro | Concierge & Barista

Another Star; Boston (MA); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision benefits at an

Life insurance and 401K

Meal and coffee on shift

Personal stays expense up to €1,000

Marriott Explore Program - discounted

Extensive time off balance starting at

Outfit provided

Employee Assistance Program (EAP)

Referral program

Opportunities to work at other citizen

Job summary

citizenM Boston is seeking a versatile team member to blend customer service, reception, concierge duties, and kitchen tasks. You will be a citizenM ambassador, delivering a memorable guest experience with a positive attitude.

Typical duties include greeting guests, self check-in assistance, local food prep, coffee brewing, and offering city tips. Weekend availability and a flexible shift pattern are required.

Qualifications

• A genuine touch: Treat all people as you would treat your best friends.
• A passionate attitude: Be optimistic and positive, you like to surprise and make people smile.
• Fluent English.
• A US citizen, or have authorization to work in the United States.
• Willing to travel for training purposes.

Responsibilities

• Make sure everyone gets a warm welcome as soon as they walk in.
• Help guests at self check-in kiosks; no reception desk.
• Prepare and serve local food, brew coffee, or mix a cocktail.
• Be a kitchen hero with dishwashing and cleaning tasks.
• Act as a secret concierge with city tips and recommendations.
• Maintain the living room and canteen for the next shift.

Skills

Warm welcomes

Excellent communication

Multitasking

Job description

citizenM Boston is seeking a versatile team member to blend customer service, reception, concierge duties, and kitchen tasks. You will be a citizenM ambassador, delivering a memorable guest experience with a positive attitude.

Typical duties include greeting guests, self check-in assistance, local food prep, coffee brewing, and offering city tips. Weekend availability and a flexible shift pattern are required.