Hospitality Day Ambassador: Guest Experience Maestro

Another Star; Miami (NM); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401K

Personal stays allowance

Meal provided

Employee Assistance Program

Referral program

Travel opportunities

Job summary

citizenM Miami seeks upbeat hospitality ambassadors who blend guest services, reception, barista and concierge roles into one seamless experience.

You’ll welcome guests, assist with self check-in, prepare local foods, brew coffee or mix drinks, and act as a city concierge while keeping the lounge and canteen welcoming.

Fluency in English is essential; US work authorization is required; weekend shifts are included.

Qualifications

• Multitasking across guest services, reception, concierge, barista, mixologist and logistics.
• Strong customer service ethos and a positive attitude.
• Fluency in English is required; other languages welcome.

Responsibilities

• Greet guests warmly and provide a welcoming reception.
• Assist guests at self check-in kiosks.
• Prepare and serve hot and cold local food.
• Dishwashing and kitchen cleaning.
• Brew coffee or mix signature cocktails.
• Act as a city concierge and answer guest questions.
• Maintain living room and canteen, set up displays for shifts.
• Assist guests with requests regarding facilities.

Skills

Multitasking

Customer service

English fluency

Hospitality mindset

Job description

citizenM Miami seeks upbeat hospitality ambassadors who blend guest services, reception, barista and concierge roles into one seamless experience.

You’ll welcome guests, assist with self check-in, prepare local foods, brew coffee or mix drinks, and act as a city concierge while keeping the lounge and canteen welcoming.

Fluency in English is essential; US work authorization is required; weekend shifts are included.