Night Ambassador: Guest Concierge & Barista

Another Star; Boston (MA); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

401K

Meal & coffee on shift

Marriott Explore Program perks

Exclusive staff outfit

Wellbeing program

Job summary

citizenM Boston is hiring for a vibrant night-owl role to greet guests, multitask across hospitality duties, and deliver exceptional service from 11:00 pm to 7:30 am. You’ll be a night ambassador, handling check-ins, concierge duties, coffee and breakfast service, and city recommendations with a smile.

The position requires fluent English, US work authorization, and a willingness to travel for training. Enjoy competitive pay and comprehensive benefits as part of our 24/7 hotel team.

Qualifications

• Fluent in English.
• US citizen or eligible to work in the US.
• Willing to travel for training purposes.

Responsibilities

• Greet guests warmly as they enter.
• Assist guests at self check-in kiosks (no reception desk).
• Ensure kitchen area is clean, prepare and serve meals and beverages.
• Brew coffee or mix signature drinks for guests.
• Act as a local concierge, advising on city highlights and activities.
• Maintain lounge and dining areas and prep for shift changes.
• Handle guest requests and operate PMS for reservations.
• Support night operations and safeguard guest security.

Skills

Fluent in English

Customer service mindset

Multitasking

Job description

citizenM Boston is hiring for a vibrant night-owl role to greet guests, multitask across hospitality duties, and deliver exceptional service from 11:00 pm to 7:30 am. You’ll be a night ambassador, handling check-ins, concierge duties, coffee and breakfast service, and city recommendations with a smile.

The position requires fluent English, US work authorization, and a willingness to travel for training. Enjoy competitive pay and comprehensive benefits as part of our 24/7 hotel team.