Night Concierge & Guest Experience Pro

Another Star; Miami (NM); On-site; USD 2,967,000 - 4,226,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance and 401K

Marriott Explore Program

Meal & coffee on shift

Wellbeing program (EAP)

Referral program

Travel opportunities

Job summary

citizenM in Miami is seeking a night ambassador to welcome guests, manage self check-in, prep breakfast, brew coffee, and act as a concierge for the city. You’ll keep the living room inviting and handle requests during the night shift.

A US citizen or work authorization is required, and you must be flexible for overnight shifts; the brand emphasizes fun, hospitality, and guest-centric service.

Qualifications

• Fluent in English.
• US citizenship or work authorization.
• Willingness to travel for training.

Responsibilities

• Greet guests with warmth and ensure a welcoming atmosphere.
• Assist guests at self check-in kiosks; no reception desk.
• Prepare and serve breakfast and meals; maintain cleanliness of kitchen and canteen.
• Brew coffee or mix cocktails to create signature experiences.
• Act as concierge, advising guests on city attractions, dining and shopping.

Skills

Fluent English

Smart thinker

Real caring

Travel for training

Job description

citizenM in Miami is seeking a night ambassador to welcome guests, manage self check-in, prep breakfast, brew coffee, and act as a concierge for the city. You’ll keep the living room inviting and handle requests during the night shift.

A US citizen or work authorization is required, and you must be flexible for overnight shifts; the brand emphasizes fun, hospitality, and guest-centric service.