hospitality night ambassador

citizenM hotels; Boston (MA); On-site; USD 44,895; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance and 401(k) plan

Extensive time off starting at 18 days

Employee Assistance Program

Free meals and coffee during shift break

Job summary

A leading international hotel chain in Boston is seeking an Ambassador to provide exceptional guest experiences. Responsibilities include welcoming guests, assisting with self check-in, preparing meals, and handling reservations. The ideal candidate is fluent in English, has a caring attitude, and can work flexible night shifts. Competitive hourly pay of $32.59 with additional benefits such as medical insurance, life insurance, and travel opportunities to other locations.

Qualifications

• Ability to interact positively with guests and treat them as friends.
• Collaborative and optimistic attitude.
• Capacity to find innovative solutions.

Responsibilities

• Ensure a warm welcome to guests.
• Assist with self check-in kiosks.
• Prepare and serve meals.
• Handle reservations and operations during night shifts.
• Care for guests during emergencies.

Skills

Fluency in English

Empathy and caring

Curiosity and attention to detail

Job description

Job Overview

Department: Hotels

Location: US, Boston

Compensation: $32.59 / hour

What others do by day, you do best by night (including perfect cappuccinos at 3:00 AM). You want to greet the whole world, one person at a time – even when they’re sleepy.

Responsibilities

• Make sure everyone gets a warm welcome as soon as they walk in.
• Assist guests at the self check‑in kiosks (we have no reception desk).
• Prepare and serve hot and cold breakfast and meals.
• Be a kitchen hero – dishwashing, kitchen cleaning, food handling, and cooking.
• Brewing delicious coffee or mixing a signature cocktail.
• Serve as a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop, or party.
• Maintain the living room and clean canteenM, and arrange food displays for the following shift.
• Help guests with any requests or demands regarding our facilities (you may even gain new tech skills).
• Handle reservations in the property‑management system (PMS), including the nightly audit.
• Hold the keys to the castle and be responsible for operations during night shifts.
• Care for guests, including in emergency situations.

Qualifications

• A genuine touch: Treat all people as you would treat your best friends.
• A passionate attitude: Be collaborative, optimistic, and spread good vibes.
• A smart thinker: Find simpler, better, and bolder ways to do things; curiosity and attention to detail are essential.
• Real caring: Show empathy for people and the planet, and be open to other viewpoints and experiences that bring out the best in you.
• Fluency in English (other language skills are welcome).
• United States citizenship or appropriate authorization to work in the United States (we cannot facilitate visas or work permits).
• Ability to travel for training purposes.

Typical Shift

Our hotel operates 24/7 with a rotating flexible schedule. Night shift hours are overnight: 11:00 pm – 7:30 am. Ability to work weekends is required.

Benefits

• Competitive pay of $32.59 per hour.
• Bonus potential up to 10% monthly based on impact on the team, guest satisfaction, and financial performance.
• Medical, dental, and vision benefits at an extremely low employee cost.
• Life insurance and 401(k).
• Nights at any citizenM hotel worldwide (business permitting).
• Extensive time‑off balance starting at 18 days in your first year.
• Exclusive citizenM outfit and comfortable shoes by On Running.
• Meal and coffee (or tea) on us during your shift break.
• Employee Assistance Program (EAP).
• Referral program rewards.
• Opportunities to travel to other citizenM properties.

Diversity & Inclusion

citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.

If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.

Privacy

Information shared and processed as part of our recruitment process, and any job applications you choose to submit, is subject to citizenM’s Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time—just contact us and we will be happy to do so. Your privacy matters.

About Our Application Process

Talking about oneself in an application isn’t always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that’s us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.

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