Front Desk Guest Experience Agent (Part-Time)

BENCHMARK; Boston, The Woodlands (MA, TX); Vor Ort; USD 18.000 - 26.000; Teilzeit

Zusammenfassung

Hammock Beach Resort & Spa, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to join our guest services team in a fast-paced resort environment. You will welcome guests, check them in, and provide information about local attractions while delivering outstanding service.

Ideal candidates have a high school diploma or equivalent, an engaging personality, and strong verbal and written communication skills.

Qualifikationen

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Aufgaben

• Check guests in and register them.
• Ensure proper credit is received and special requests noted.
• Provide exceptional guest service and resolve issues to WOW guests.
• Promote and sell hotel programs.
• Be knowledgeable of hotel amenities and local area.
• Interact with hotel/resort staff professionally and assist other departments as needed.
• Follow procedures on posting, charges, cashing checks, deposits and refunds.
• Communicate all pertinent information to manager on duty.

Kenntnisse

Outgoing personality

Communication skills

Computer skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Hammock Beach Resort & Spa, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to join our guest services team in a fast-paced resort environment. You will welcome guests, check them in, and provide information about local attractions while delivering outstanding service.

Ideal candidates have a high school diploma or equivalent, an engaging personality, and strong verbal and written communication skills.