Guest Experience PBX Operator (Evening Shifts)

Travel + Leisure Co.; Napa (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Travel + Leisure Co. is seeking a PBX Phone Operator in Napa, CA for a full-time position with holidays, weekends, and 3pm–11:30pm shifts.

You will play a vital role in guest communications, offering information about the resort and nearby attractions, quotes, and reservation confirmations. You’ll welcome guests warmly, manage reservations for individuals or groups, and respond to inquiries promptly while maintaining professional standards and attention to detail.

Qualifications

• Excellent English communication and phone etiquette are essential.
• Ability to read, write and understand English with clarity.
• Strong problem solving and multitasking capabilities in a fast-paced environment.

Responsibilities

• Answer incoming calls for the resort - including external and internal communications.
• Bring smiles to guests from around the world by providing warm welcomes.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Phone etiquette

Clear English communication

Problem solving

Multitasking

Attention to detail

Professional appearance

Computer basics

Tools

Office software

Job description

Travel + Leisure Co. is seeking a PBX Phone Operator in Napa, CA for a full-time position with holidays, weekends, and 3pm–11:30pm shifts.

You will play a vital role in guest communications, offering information about the resort and nearby attractions, quotes, and reservation confirmations. You’ll welcome guests warmly, manage reservations for individuals or groups, and respond to inquiries promptly while maintaining professional standards and attention to detail.