Guest Communications Dispatcher & PBX Operator

Hyatt Hotels Corporation; California, Northern (MO, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Discounted Palisades Tahoe Ski Pass

Food & beverage, retail, and spa perks

Free ski gear rentals

Job summary

Everline Resort & Spa in California is seeking a proactive call center/house operator to greet callers warmly and forward inquiries to the right location. You will participate in emergency communications and act as dispatcher for the emergency response team.

You will also assist in maintaining accurate records of calls and reservations across resort amenities. The role requires excellent verbal and written communication, reliability, and fluency in English.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Must be dependable, reliable, and punctual.
• Knowledge of PBX phone systems and computer applications.
• Ability to speak fluent English.

Responsibilities

• Operate the resort’s PBX telephone system and handle all incoming and outgoing calls efficiently and professionally.
• Handle customer inquiries and complaints, resolving issues in a timely and professional manner.
• Maintain an accurate record of all incoming and outgoing calls.
• Schedule reservations and appointments as needed.
• Maintain accurate information of resort amenities and activities and keep equipment in good working condition.
• Respond to emergency situations calmly and efficiently.

Skills

Excellent communication

Fast-paced environment

Dependable, reliable, punctual

Fluent English

Flexible hours including evenings, and

Tools

PBX systems

Computer applications

Job description

Everline Resort & Spa in California is seeking a proactive call center/house operator to greet callers warmly and forward inquiries to the right location. You will participate in emergency communications and act as dispatcher for the emergency response team.

You will also assist in maintaining accurate records of calls and reservations across resort amenities. The role requires excellent verbal and written communication, reliability, and fluency in English.