Guest Services PBX Operator - Lake Tahoe Resort

CoralTree Hospitality; Olympic Valley (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Discounted stays

Access to resort amenities

Job summary

Everline Resort & Spa in Olympic Valley, Lake Tahoe area, seeks a PBX Operator to provide outstanding telephone and guest communication services as part of People & Guest Services. You will manage calls, deliver information, and coordinate with departments to ensure timely guest satisfaction.

The role requires calm professionalism in a fast-paced setting, with flexible availability including evenings, weekends, holidays, and overnight shifts. Training on resort systems is provided.

Qualifications

• Hospitality or call center experience preferred.
• Excellent verbal communication and listening skills.
• Ability to multitask in a fast-paced environment.
• Flexible availability including evenings, weekends, holidays, and overnight shifts as needed.

Responsibilities

• Answer and direct incoming telephone calls promptly and courteously.
• Provide information on resort amenities, hours, directions, and local attractions.
• Coordinate with departments to resolve guest requests and inquiries.
• Process wake-up calls and guest telephone requests accurately.
• Maintain knowledge of resort operations, rooms, amenities, and services.
• Communicate effectively with Front Office, Housekeeping, Engineering, Security, F&B, Spa, Recreation.
• Use PBX and resort systems to manage calls and messages.
• Document guest requests and incidents; follow up as needed.

Skills

Verbal communication

Phone etiquette

Calm under pressure

Multitasking

Customer service

Attention to detail

Basic computer skills

Team communication

Tools

PBX system

Hotel systems

Job description

Everline Resort & Spa in Olympic Valley, Lake Tahoe area, seeks a PBX Operator to provide outstanding telephone and guest communication services as part of People & Guest Services. You will manage calls, deliver information, and coordinate with departments to ensure timely guest satisfaction.

The role requires calm professionalism in a fast-paced setting, with flexible availability including evenings, weekends, holidays, and overnight shifts. Training on resort systems is provided.