Guest Experience Ambassador — Front Desk

Front Desk Associate; United States; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Zero-cost healthcare plan options

401(k) retirement savings program

15 days of paid time off and 7 paidHld

16 weeks of fully paid maternity and p

12 complimentary room nights annually

Complimentary employee meals and free/

Job summary

Rosewood Calistoga seeks a Front Desk Associate to create exceptional first impressions, manage arrivals and departures, and provide personalized guest assistance that exceeds expectations.

As part of the Front Office team, you will act as a resort ambassador, collaborating with Concierge, Housekeeping, and other departments to ensure memorable stays and seamless experiences for all guests.

Qualifications

• Passion for hospitality and delivering exceptional guest experiences.
• Outstanding communication and interpersonal skills; enjoy building relationships with guests.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Calm, professional, and solution-focused when handling guest requests and challenges.

Responsibilities

• Welcome guests with warmth and professionalism while delivering efficient check-in and check-out experiences.
• Build meaningful relationships with guests by personalizing interactions and anticipating individual needs.
• Respond promptly and effectively to guest requests, inquiries, and concerns while ensuring complete satisfaction.
• Collaborate with resort departments to coordinate services and create seamless guest experiences.
• Maintain accurate guest information, reservations, billing, and payment records with attention to detail.
• Serve as a knowledgeable resort ambassador by providing information about amenities, services, experiences, and local attractions.

Skills

Hospitality passion

Guest service

Communication skills

Relationship building

Detail oriented

Multi-tasking

Job description

Rosewood Calistoga seeks a Front Desk Associate to create exceptional first impressions, manage arrivals and departures, and provide personalized guest assistance that exceeds expectations.

As part of the Front Office team, you will act as a resort ambassador, collaborating with Concierge, Housekeeping, and other departments to ensure memorable stays and seamless experiences for all guests.