Luxury Concierge & Destination Expert

Rosewood Calistoga; Calistoga (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Healthcare options

401(k) plan

Paid time off + holidays

Parental leave

Room nights benefit

Employee meals

Job summary

Rosewood Calistoga is seeking a Concierge Associate to serve as a trusted destination expert for guests, curating memorable experiences before and during their stay. You will arrange winery visits, dining reservations, transportation, and special celebrations with a focus on personalization and flawless execution.

Your role centers on building meaningful relationships, anticipating needs, and delivering service excellence that embodies Rosewood's relationship hospitality at our Napa Valley

Qualifications

• Passionate about hospitality and creating exceptional guest experiences.
• Enjoy building relationships and delivering highly personalized service.
• Excellent communication, organizational, and problem-solving skills.
• Resourceful, detail-oriented, and thrive in a fast-paced luxury environment.

Responsibilities

• Create personalized itineraries and recommendations connecting guests with top experiences.
• Coordinate dining reservations, winery visits, transportation, spa appointments, and activities.
• Build meaningful relationships by understanding guests' interests and travel goals.
• Collaborate with resort departments and partners to ensure seamless guest requests.
• Anticipate needs and proactively identify opportunities to enhance the guest experience.
• Represent the resort as a knowledgeable ambassador to guests and the local community.

Skills

Hospitality experience

Customer service

Communication skills

Organizational skills

Problem-solving

Local attractions knowledge

Job description

Rosewood Calistoga is seeking a Concierge Associate to serve as a trusted destination expert for guests, curating memorable experiences before and during their stay. You will arrange winery visits, dining reservations, transportation, and special celebrations with a focus on personalization and flawless execution.

Your role centers on building meaningful relationships, anticipating needs, and delivering service excellence that embodies Rosewood's relationship hospitality at our Napa Valley