Luxury Concierge & Destination Expert - Napa Valley

Concierge Associate; United States; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Zero-cost healthcare plan options

401(k) retirement savings program

15 days of paid time off

7 paid holidays

16 weeks of fully paid maternity and p

50% off food and beverage experiences

12 complimentary room nights annually

Complimentary employee meals

Free onsite parking

Job summary

Rosewood Calistoga is seeking a Concierge Associate to serve as a trusted destination expert, curating memorable experiences for guests before and during their stay. You will arrange winery visits, dining reservations, transportation, and celebrations, building meaningful relationships through personalized service that reflects Rosewood's relationship hospitality.

The role rewards local knowledge, hospitality excellence, and collaboration with resort teams to deliver extraordinary Napa Valley

Qualifications

• Passion for hospitality and delivering exceptional guest experiences.
• Excellent communication skills, with ability to build relationships.
• Strong organizational and problem-solving abilities.
• Resourceful, detail-oriented, and thrives in a fast-paced luxury environment.
• Knowledge of local attractions, dining, wineries, or eagerness to learn quickly.
• Experience in luxury hospitality, concierge services, or guest-facing roles.

Responsibilities

• Create personalized itineraries and recommendations connecting guests with top experiences in Napa Valley.
• Coordinate dining reservations, winery visits, transportation, spa appointments, and special activities.
• Build meaningful relationships with guests by understanding their interests and travel goals.
• Collaborate with resort departments and external partners to ensure seamless execution of guest requests.
• Anticipate needs and proactively identify opportunities to enhance the guest experience.
• Serve as a knowledgeable ambassador for the resort and local community, delivering memorable moments.

Job description

Rosewood Calistoga is seeking a Concierge Associate to serve as a trusted destination expert, curating memorable experiences for guests before and during their stay. You will arrange winery visits, dining reservations, transportation, and celebrations, building meaningful relationships through personalized service that reflects Rosewood's relationship hospitality.

The role rewards local knowledge, hospitality excellence, and collaboration with resort teams to deliver extraordinary Napa Valley