Guest Arrival Bell Concierge

Rosewood Calistoga; Calistoga (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Healthcare plan

401(k) retirement plan

15 days paid time off and 7 holidays

16 weeks paid maternity/paternity

12 complimentary room nights annually

50% off food & beverage experiences

Complimentary employee meals

Free onsite parking

Job summary

Rosewood Calistoga seeks a Bell Person to welcome guests, assist with luggage, and guide guests through the resort experience. You will represent the property as a knowledgeable ambassador, coordinating with departments to anticipate guest needs and ensure a seamless stay.

You will actively engage guests, deliver personalized service, and uphold the warm hospitality Rosewood is known for, including assisting with transportation and sharing resort amenities.

Qualifications

• Passion for hospitality and guest experiences
• Confident, professional communication
• Polished appearance and service-oriented mindset

Responsibilities

• Welcome guests on arrival with a warm, professional demeanor
• Assist with luggage handling, storage, delivery, and retrieval
• Escort guests to accommodations and explain resort amenities
• Support guest departures with luggage transfers and transportation coordination
• Respond promptly to guest requests and collaborate with resort departments
• Deliver amenities, packages, messages and special requests with high standards

Skills

Guest service

Communication

Hospitality

Physical stamina

Flexible shifts

Teamwork

Job description

Rosewood Calistoga seeks a Bell Person to welcome guests, assist with luggage, and guide guests through the resort experience. You will represent the property as a knowledgeable ambassador, coordinating with departments to anticipate guest needs and ensure a seamless stay.

You will actively engage guests, deliver personalized service, and uphold the warm hospitality Rosewood is known for, including assisting with transportation and sharing resort amenities.