Guest Experience & Park Operations Team Member

Malibu Jack's Springfield; Springfield (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Malibu Jack's Springfield is seeking Team Members to support park operations, attractions, guest services, parties, and food & beverage areas as needed. They ensure every guest interaction is professional and positive, maintain cleanliness and organization throughout the park, and assist in multiple departments through cross-training.

You may be assigned to one or more roles based on operational needs and scheduling. Cross-training is standard, and pay adjustments are at management's discretion.

Qualifications

• Must be at least 16 years of age (18+ for Food & Beverage Attendants).
• Available to work weekends and holidays.
• Ability to stand for extended periods of time.
• Ability to lift up to 45 pounds with or without reasonable accommodation.

Responsibilities

• Greet and assist guests, answer questions, and resolve concerns professionally or elevate to management when necessary
• Maintain cleanliness and organization of assigned areas including attractions, party areas, redemption desks, dining areas, and walkways
• Wipe down surfaces, sweep, mop, empty trash, clean restrooms, and complete assigned cleaning tasks
• Assist with cleaning throughout the park when needed, even outside your primary work area
• Respond promptly to spills, trash, or hazards to help maintain a clean and safe environment for guests
• Immediately report equipment issues, safety concerns, or guest incidents to management
• Cross-train in other areas of the park and assist based on operational needs
• Communicate effectively with team members and leadership throughout shifts
• Maintain a safety-focused, high-quality customer service attitude at all times
• Understand and follow emergency procedures for all trained areas
• Perform other duties as assigned by management

Skills

Customer service

Multitasking

Teamwork

Communication

Initiative

Job description

Malibu Jack's Springfield is seeking Team Members to support park operations, attractions, guest services, parties, and food & beverage areas as needed. They ensure every guest interaction is professional and positive, maintain cleanliness and organization throughout the park, and assist in multiple departments through cross-training.

You may be assigned to one or more roles based on operational needs and scheduling. Cross-training is standard, and pay adjustments are at management's discretion.