Floor Manager

Malibu Jack's Springfield; Springfield (IL); On-site; USD 40,000 - 65,000; Full time

Job summary

Malibu Jack's Springfield is seeking a Floor Manager to lead the daily operation of attractions and the park floor, supervising Park Coordinators and staff while upholding safety and guest service standards.

You will open and close the facility, manage cash procedures, and oversee training materials, coaching, and accountability to foster a strong, guest-focused culture. Availability for evenings, weekends, and holidays is required.

Qualifications

• Must be at least 21 years old.
• Available to work evenings, weekends, and holidays.
• 1–2 years supervisory or management experience in hospitality, retail, or entertainment.
• Ability to stand for long periods and lift up to 40 lbs.
• Strong organizational and people-management skills.

Responsibilities

• Oversee attractions and floor operations to ensure safety and guest satisfaction.
• Lead on-floor during shifts; train and coach Park Coordinators.
• Open and close facility and manage cash handling.
• Address guest concerns and resolve escalations.
• Ensure compliance with safety standards and cash controls.

Skills

Leadership

Team management

Customer service

Strong communicator

Problem solving

Job description

At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.

This role is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys developing team members, and takes pride in maintaining high operational and safety standards.

Job Summary

The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role supervises Park Coordinators, supports training efforts and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible.

This position is also responsible for opening and closing the facility and managing cash procedures.

What You’ll Do

Attraction Oversight & Floor Operations

Maintain direct oversight of all attractions, ensuring safe and efficient operation

Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack’s standards

Serve as the primary on-floor leader during shifts, responding quickly to operational needs and guest concerns

Maintain working knowledge of all attractions, systems, and processes (including CenterEdge POS and Embed swiper)

Oversee the employee training program, ensuring consistency and accountability across all departments

Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly

Keep training materials current and ensure compliance with safety and service standards

Support continuous staff development through coaching and follow-up

Supervise and coach Park Coordinators, ensuring they manage their areas effectively

Provide guidance, feedback, and documentation of team member performance

Foster teamwork and positive culture across the park, leading by example on the floor

Ensure adequate shift coverage and assist with scheduling adjustments when needed

Guest Service & Safety

Resolve escalated guest complaints and incidents professionally and efficiently

Reinforce guest service standards daily through coaching and recognition

Promote and enforce safety standards across attractions and guest areas

Communication & Culture

Share daily goals and updates with Park Coordinators and staff at the start of shifts

Keep staff informed on promotions, safety policies, and park updates

Collaborate with the General Manager and Park Operations Manager to ensure smooth cross-department operations

Opening, Closing, and Cash Responsibilities

Open and close the facility according to company procedures

Manage cash handling processes, including opening and closing registers, cash counts, and deposits

Ensure compliance with cash control policies and investigate discrepancies

Secure the building and ensure safety and operational readiness at close

Additional Responsibilities

Maintain a visible presence on the floor, actively engaging with staff and guests

Support events, parties, and promotions by coordinating floor staff

Be available during evenings, weekends, holidays, and high-traffic days

Perform other responsibilities as assigned by the Park Operations Manager

Leadership: Strong ability to guide, support, and develop Park Coordinators and front-line staff

Training-Oriented: Passionate about employee development, documentation, and accountability

Guest-Focused: Dedicated to creating positive and memorable guest experiences

Detail-Oriented: Ensures safety, consistency, and high standards across attractions and operations

Problem-Solver: Responds calmly and effectively to challenges on the floor

Strong Communicator: Confident in providing direction and feedback to staff

Minimum Qualifications

Must be at least 21 years of age

Must be available to work evenings, weekends, and holidays

Minimum of 1-2 years supervisory or management experience, preferably in hospitality, retail, or entertainment

Strong organizational and people-management skills

Ability to stand for long periods and lift up to 40 lbs unaided

Why Work at Malibu Jacks Family Entertainment Center

Leadership role in a fast-growing entertainment environment

Direct impact on guest experience and team development

Opportunities for growth into senior operations leadership

Fun, energetic workplace with a family-friendly culture