Guest Experience & Ops Manager — Growth & Perks

Stars and Strikes Family Entertainment Center; Rock Hill (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Center in Rock Hill, SC is seeking a Manager to lead our high-volume concourse operations, including bowling, bar and lane service, and guest experiences.

The Concourse Experience Manager will drive sales goals, train and motivate team members, and ensure a FUN, clean, and welcoming environment for guests. Weekend and holiday availability is required.

Qualifications

• 1–2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Hospitality and/or Food & Beverage experience preferred; weekends/holidays required.

Responsibilities

• Ensure a “FUN” atmosphere.
• Identify & Resolve Issues Impacting Guest Experience.
• Cleaning of Location.
• Compliance and Training Validation.
• Overall Floor Management (bowling, bar and lane service).

Skills

People leadership

Operations management

Guest service

Team motivation

Job description

Stars and Strikes Family Entertainment Center in Rock Hill, SC is seeking a Manager to lead our high-volume concourse operations, including bowling, bar and lane service, and guest experiences.

The Concourse Experience Manager will drive sales goals, train and motivate team members, and ensure a FUN, clean, and welcoming environment for guests. Weekend and holiday availability is required.