Guest Experience & Operations Manager

Stars and Strikes Family Entertainment Centers; Augusta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Center in Augusta, GA, seeks a Concourse Experience Manager to oversee the concourse operations, bowling and bar/lane service, and to create memorable guest experiences in a fast-paced setting.

The ideal candidate brings 1-2 years of management experience, a friendly, professional demeanor, and hospitality or food and beverage familiarity; weekend and holiday shifts are required, and you will lead a team to meet sales goals while upholding our core values.

Qualifications

• 1-2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Experience in Hospitality and/or Food & Beverage is a preferred.
• Must able to work weekends and holidays.

Responsibilities

• Ensure a “FUN” atmosphere.
• Identify & Resolve Issues Impacting Guest Experience.
• Cleaning of Location.
• Compliance and Training Validation.
• Overall Floor Management (bowling, bar and lane service).
• Act as Manager on Duty when Needed.

Skills

Leadership

Guest service

Team motivation

Job description

Stars and Strikes Family Entertainment Center in Augusta, GA, seeks a Concourse Experience Manager to oversee the concourse operations, bowling and bar/lane service, and to create memorable guest experiences in a fast-paced setting.

The ideal candidate brings 1-2 years of management experience, a friendly, professional demeanor, and hospitality or food and beverage familiarity; weekend and holiday shifts are required, and you will lead a team to meet sales goals while upholding our core values.