Concourse Experience Manager

Stars and Strikes Family Entertainment Centers; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & 401(k) Benefits

Bonuses

Paid‑Time Off

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Center in Raleigh, NC is seeking a Concourse Experience Manager to lead operations in a high‑volume, fast‑paced environment focused on memorable guest experiences.

You will drive sales goals, oversee concourse operations (bowling, bar, lane service), and train and develop team members to deliver exceptional hospitality while ensuring safety and cleanliness.

Qualifications

• 1–2 years of management experience.
• Hospitality and/or Food & Beverage experience preferred.
• Weekend and holiday availability required.

Responsibilities

• Ensure a FUN atmosphere and guest delight.
• Identify and resolve issues impacting guest experience.
• Oversee concourse operations (bowling, bar, lane service).
• Train and validate team performance and training.
• Timecard reviews and duty coverage as Manager on Duty.

Skills

Guest service

People leadership

Operations management

Budget proficiency

Tools

POS systems

Job description

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high‑volume, fast‑paced Entertainment Center!

The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Concourse Experience Manager, you would be responsible for the overall operations and atmosphere of the concourse.

This position will be directly responsible for meeting and exceeding sales goals, the running of the concourse—including bowling and service—creating memorable guest experiences, as well as training and maintaining team members for a variety of positions.

Why Join Our Team?

• We are a family‑owned business and consider our team members part of our family
• We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We encourage team members to have fun while they work
• We provide opportunities for all team members to give back to the community
• We are a community who live out our core values:
• Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back

What We’re Looking For?

• 1‑2 years of management experience
• Friendly, outgoing, and professional demeanor
• Experience in Hospitality and/or Food & Beverage is preferred
• Must be able to work weekends and holidays

Core Competencies:

• People Leader: Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest Experiences
• Operations Expert: Problem‑Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality

Key Responsibilities:

• Ensure a “FUN” atmosphere
• Identify & Resolve Issues Impacting Guest Experience
• Cleaning of Location
• Compliance and Training Validation
• Overall Floor Management (bowling, bar, and lane service)

Additional Duties:

• Act as Manager on Duty when Needed
• Report Product/ Service Issues
• Timecard Review
• Quality of Inventories
• Delivery Check‑ins

Perks We Offer:

• Health & 401(k) Benefits
• Bonuses
• Paid‑Time Off
• Free bowling, laser tag & gameplay!

Stars and Strikes is an Equal Opportunity Employer.