Guest Experience & Operations Manager

Stars and Strikes Family Entertainment Centers; Woodstock (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who will oversee the concourse operations in a high-volume, fast-paced environment. You will drive guest experiences, manage bowling and bar/lane service, and lead a team to meet sales goals while maintaining a positive atmosphere.

The ideal candidate has 1–2 years of management experience, a friendly and professional demeanor, and hospitality or food & beverage experience is preferred.

Qualifications

• 1–2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Hospitality or Food & Beverage experience is preferred.
• Ability to work weekends and holidays.

Responsibilities

• Ensure a FUN atmosphere.
• Identify & resolve issues impacting guest experience.
• Overall floor management (bowling, bar and lane service).
• Train and supervise team members across a variety of positions.
• Report product/service issues and maintain cleanliness of location.

Skills

Management experience

Friendly and professional demeanor

Hospitality / F&B experience (pref)

Weekend/holiday availability

Job description

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who will oversee the concourse operations in a high-volume, fast-paced environment. You will drive guest experiences, manage bowling and bar/lane service, and lead a team to meet sales goals while maintaining a positive atmosphere.

The ideal candidate has 1–2 years of management experience, a friendly and professional demeanor, and hospitality or food & beverage experience is preferred.