Guest Experience & Operations Lead - Fun Hospitality

Stars and Strikes Family Entertainment Center; Rock Hill (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Center seeks a Concourse Experience Manager to lead daily operations, bowling lanes, bar and service teams, and create memorable guest experiences.

The ideal candidate has 1-2 years of management experience, is friendly, outgoing and professional, with hospitality or food & beverage exposure. Weekend and holiday availability is required. This role offers growth within our family-owned chain.

Qualifications

• 1-2 years of management experience.
• Hospitality and/or Food & Beverage experience is a plus.
• Must be able to work weekends and holidays.

Responsibilities

• Ensure a “FUN” atmosphere.
• Overall Floor Management (bowling, bar and lane service).
• Identify & Resolve Issues Impacting Guest Experience.
• Training and validating team performance.

Skills

Management experience

Guest service

Communication

Job description

Stars and Strikes Family Entertainment Center seeks a Concourse Experience Manager to lead daily operations, bowling lanes, bar and service teams, and create memorable guest experiences.

The ideal candidate has 1-2 years of management experience, is friendly, outgoing and professional, with hospitality or food & beverage exposure. Weekend and holiday availability is required. This role offers growth within our family-owned chain.