Guest Experience & Bowling Concourse Manager

Stars and Strikes Family Entertainment Center; Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & 401k Benefits.

Bonuses.

Paid-Time Off.

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager to lead the operations and atmosphere of the concourse, including bowling and service, while driving guest experiences and sales goals.

Ideal candidates bring 1-2 years of management experience, a friendly professional demeanor, and availability to work weekends and holidays in a high-volume hospitality environment. Training and developing team members are part of the role, with opportunities for advancement.

Qualifications

• 1-2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Experience in Hospitality and/or Food & Beverage is preferred.
• Must be able to work weekends and holidays.

Responsibilities

• Ensure a FUN atmosphere for guests.
• Identify & Resolve Issues Impacting Guest Experience.
• Cleaning of Location.
• Compliance and Training Validation. Overall Floor Management (bowling, bar and lane service).

Skills

People Leader

Operations Expert

Job description

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager to lead the operations and atmosphere of the concourse, including bowling and service, while driving guest experiences and sales goals.

Ideal candidates bring 1-2 years of management experience, a friendly professional demeanor, and availability to work weekends and holidays in a high-volume hospitality environment. Training and developing team members are part of the role, with opportunities for advancement.