Guest Experience & Operations Manager

AMC Entertainment; Melbourne (KY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) match

Free popcorn

Free movies passes

Job summary

AMC Entertainment is seeking a Manager to lead operations and people with purpose, coaching teams, communicating clearly, and owning outcomes to create a guest-first culture.

You’ll oversee daily theatre operations, staff scheduling, and reporting while upholding AMC’s standards and values. This role emphasizes leadership, accountability, and delivering an outstanding guest experience in a fast-paced environment.

Qualifications

• Minimum 18 years old; location-specific age requirements may apply.
• Six months supervisory or commensurate leadership experience.

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee theatre administrative reports and ensure guest service standards.
• Maintain proper staffing levels across all areas of the theatre.
• Lead with coaching, communication, and ownership to drive results.
• Support GM/Senior Manager in achieving guest service and financial goals.

Skills

People leadership

Communication skills

Guest service

Time management

Tools

Microsoft Office

Theatre systems

Job description

AMC Entertainment is seeking a Manager to lead operations and people with purpose, coaching teams, communicating clearly, and owning outcomes to create a guest-first culture.

You’ll oversee daily theatre operations, staff scheduling, and reporting while upholding AMC’s standards and values. This role emphasizes leadership, accountability, and delivering an outstanding guest experience in a fast-paced environment.