Theatre Operations & Guest Experience Manager

AMC Entertainment; East Brunswick Township (NJ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Vacation & holidays pay

Medical, dental, vision

401(k) match

Life & EAP

Free movie passes

Free popcorn & discounts

Employee discounts

Job summary

AMC Entertainment employs a Manager who leads operations and people with purpose, driving results through coaching and ownership to create a culture where team members grow and guests feel like stars.

The role emphasizes supervision experience, strong communication, and the ability to manage staffing, reports, and guest service standards in a busy theatre environment. AMC offers comprehensive benefits and opportunities for growth.

Qualifications

• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems)

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC's Management Work Schedule Policy.

Skills

Leadership

Communication

Time management

Guest service

Job description

AMC Entertainment employs a Manager who leads operations and people with purpose, driving results through coaching and ownership to create a culture where team members grow and guests feel like stars.

The role emphasizes supervision experience, strong communication, and the ability to manage staffing, reports, and guest service standards in a busy theatre environment. AMC offers comprehensive benefits and opportunities for growth.