Guest Experience & Operations Manager

Shake Shack; Lansing (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Medical insurance

Life and disability insurance

401k with match

Paid time off

Parental leave

Employee assistance program

Commuter benefits

FSAs

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily operations in a fast-paced environment in Lansing, MI. You will train staff, drive guest satisfaction, and uphold hospitality standards while coaching employees toward excellence.

The role requires 2-3 years of management experience, strong operations knowledge, and flexibility to work varied hours. Join a brand focused on community presence and quality service.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Coaching

Operations management

Financial understanding

Flexibility

Job description

Shake Shack is seeking a Restaurant Manager to lead daily operations in a fast-paced environment in Lansing, MI. You will train staff, drive guest satisfaction, and uphold hospitality standards while coaching employees toward excellence.

The role requires 2-3 years of management experience, strong operations knowledge, and flexibility to work varied hours. Join a brand focused on community presence and quality service.