Restaurant Manager: Lead Guest Experience & Team Growth

Shake Shack; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Medical insurance

Life & disability insurance

401(k) with match

Paid time off

Parental leave

Employee assistance program

Commuter benefits

Flexible spending accounts

Growth opportunities

Job summary

Shake Shack is hiring a Restaurant Manager in Grand Rapids, MI to oversee daily operations, coach staff, and drive hospitality excellence. You will train team members, motivate performance, and lead brand-building efforts within the local community.

The role requires 2-3 years of high-volume restaurant management, strong operations and financial understanding, and flexibility with hours. Join a fast-growing hospitality brand that values people and great guest experiences.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Team leadership

Operations management

Food safety

Financial acumen

Flexible hours

Job description

Shake Shack is hiring a Restaurant Manager in Grand Rapids, MI to oversee daily operations, coach staff, and drive hospitality excellence. You will train team members, motivate performance, and lead brand-building efforts within the local community.

The role requires 2-3 years of high-volume restaurant management, strong operations and financial understanding, and flexibility with hours. Join a fast-growing hospitality brand that values people and great guest experiences.