Guest Experience & Operations Manager

Mcr-Hotels; Glen Allen (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Hilton Garden Inn Richmond/Innsbrook (Glen Allen) seeks an Assistant General Manager to oversee daily hotel operations, guest relations, and service excellence. You will supervise staff, ensure clean and safe facilities, and maintain brand standards while guiding teams through peak periods and routine tasks.

The role requires strong leadership, financial awareness, and a genuine commitment to hospitality. Join our team at a well‑established property offering growth and a guest‑centered culture.

Qualifications

• Bachelor’s or Associate’s Degree preferred.
• Progressive supervisory experience in hospitality or service industries.
• Strong operational and financial acumen is essential.

Responsibilities

• Lead daily operations ensuring guest satisfaction and safety.
• Supervise and train team members on service standards.
• Oversee check-in/check-out and shift handovers to ensure smooth transitions.
• Monitor cleanliness, inventory, and maintenance tasks.
• Ensure adherence to brand standards and quality assurance checks.

Skills

Can-Do Attitude

Follow Guidelines

Evaluation & Decision-Making

Handling Pace & Pressure

Listening & Conflict Resolution

Financial Skills

Technology Proficiency

Communication Skills

Hospitality & Guest Service

Certifications & Licenses

Market Knowledge

Education Awareness

Work Schedule Flexibility

Education

Bachelor’s or Associate’s Degree Preferred

Tools

Windows OS

Spreadsheets

Word Processing

Job description

Hilton Garden Inn Richmond/Innsbrook (Glen Allen) seeks an Assistant General Manager to oversee daily hotel operations, guest relations, and service excellence. You will supervise staff, ensure clean and safe facilities, and maintain brand standards while guiding teams through peak periods and routine tasks.

The role requires strong leadership, financial awareness, and a genuine commitment to hospitality. Join our team at a well‑established property offering growth and a guest‑centered culture.