Hotel Operations & Guest Experience Manager

Mcr-Hotels; Solomons (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Hilton Garden Inn Solomons is seeking an Assistant General Manager to lead daily hotel operations, drive guest satisfaction, and uphold brand standards. You will supervise guest services, dining, housekeeping, and maintenance tasks while fostering a culture of teamwork and hospitality.

The role requires strong leadership, financial acumen, and a proactive approach to problem solving in a fast-paced hotel environment in Solomons, MD.

Qualifications

• Proven supervisory mindset with strong leadership and guest-focus.
• Ability to follow brand and hotel guidelines with consistency.
• Strong communication and decision-making in fast-paced environments.

Responsibilities

• Daily supervision of guest services and housekeeping to ensure friendly service and safety.
• Conduct training for new team members on service standards and checklists.
• Oversee shift management and ensure guest needs are met during peak times.

Skills

Can-Do Attitude

Follow Guidelines

Evaluation & Decision-Making

Handle Pace & Pressure

Listening & Conflict Resolution

Financial Skills

Attention to Detail

Technology

Communication Skills

Hospitality & Guest Service

Certifications & Licenses

Market Knowledge

Age Requirement

Schedule & Travel

Education

Bachelor’s or Associate’s Degree Preferred

Tools

Windows OS

Spreadsheets (Company approved)

Word Processing

Job description

Hilton Garden Inn Solomons is seeking an Assistant General Manager to lead daily hotel operations, drive guest satisfaction, and uphold brand standards. You will supervise guest services, dining, housekeeping, and maintenance tasks while fostering a culture of teamwork and hospitality.

The role requires strong leadership, financial acumen, and a proactive approach to problem solving in a fast-paced hotel environment in Solomons, MD.