Hotel Assistant General Manager - Hilton Garden Inn Lynchburg, VA

Hilton Garden Inn Lynchburg VA; Lynchburg (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Instantly

Paid Time Off

Team Member Room Discounts

Time and Half for Select Holidays

Referral Bonus Program

Accident Insurance

Disability Insurance

Life Insurance

Cancer Insurance

Dental Insurance

Vision Insurance

Gift Cards

Employee Lunches

Job summary

Hilton Garden Inn Lynchburg VA is seeking a seasoned supervisor to direct the day-to-day operations of Front Office, Housekeeping, and Maintenance. You will oversee personnel, budgets, and financial controls in line with brand standards, while upholding the property's mission and culture.

The ideal candidate has 2+ years of supervisory experience and 3+ years in the hotel industry, with preferred accounting experience and a Bachelor’s degree.

Qualifications

• 2+ years of supervisory experience supervising at least eight associates.
• Bachelor’s Degree preferred.
• At least three years experience in the hotel industry is preferred.
• Experience in accounting is preferred.
• Must display professionalism and have honesty and trustworthiness.
• Must have excellent attendance and punctuality.

Responsibilities

• Direct and coordinate day-to-day operations of Front Office, Housekeeping, and Maintenance.
• Provide efficient and courteous service to customers while maximizing room revenues.
• Ensure compliance with company and brand standards and maintain budget performance and financial controls.
• Maintain awareness of the mission, values and culture at all times.

Skills

Supervisory experience

Hotel operations knowledge

Customer service

Communication skills

Education

Bachelor's degree preferred

Tools

PMS (Property Management System)

Job description

Location: Lynchburg, VA

Job Id:118

# of Openings:1

Principle Responsibilities & Position Purpose:

To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time

Pre-Requisites (Requirements):

• 2+ years of experience in supervising (at least) eight associates at a branded, quality hotel preferred
• Bachelor’s Degree preferred
• At least three years experience in the hotel industry is preferred
• Experience in accounting, is preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality
• Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred

Work Environment & Context:

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required.
• Be available 24/7, weekends, and holidays.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

• Supervisory Skills: interview, hire, train, appraise, document, motivate
• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
• Accounting practices
• Safety and security measures
• Area shopping, dining, entertainment and travel directions.
• All functions, procedures and polices of departments supervised
• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures and events.
• Manager on Duty functions

Skills:

• Train and develop associates through meetings, logs, etc
• Monitor and document associates for both positive and negative feedback
• Maintain organization of supplies and order as necessary
• Analyze work for accuracy of self and others
• Computer literate to thoroughly operate property management system

Abilities:

• Multi task, detail oriented, remain service centric
• Effectively communicate with guests, department heads, associates, and corporate office support staff.
• Market and promote the property to increase exposure and sales.
• Solve guest issues with professionalism maintaining hospitable attitude.

Essential Functions:

Other duties as assigned, that the associate is capable of performing

• Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Communicate and document using internal means: logs, email, etc.
• Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
• Maintain certification from a brand approved responsible vendor training program.
• Is responsible for implementing the company’s Standard Operating Procedures at the hotel
• Keeps General Manager promptly and fully informed of all problems or unusual matters of significance
• Other duties as assigned, that the associate is capable of performing.

Benefits

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

Volunteer Benefits

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

Property Specific Incentives

• Gift Cards
• Employee Lunches