Guest Experience & Operations Manager

Freddy's Frozen Custard & Steakburgers; Georgetown (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Overtime

Benefits

Competitive pay

Growth opportunities

Job summary

Freddy's Frozen Custard & Steakburgers is seeking experienced managers who are passionate about guest relations, employee development and business growth. The Assistant Manager assists the management staff to maintain the overall efficiency and technical operations of the restaurant and ensures Freddy's standard of Hospitality, Quality and Cleanliness.

This position will help control labor and food costs, build relationships with guests, handle guest issues, and serve as a model of Leadership to

Qualifications

• Prior restaurant management or leadership role with a successful history of quality Guest Service, Team Building and Development of people.
• Experience in financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement.
• Aptitude towards learning, coaching and teamwork; ability to motivate, train and hold responsible a diverse staff in a fast-paced environment.
• Strong attention to detail and quality standards while managing time and priorities efficiently.
• Ability to communicate effectively with guest and team members.
• Proficient in typical desktop software programs.
• Experience in setting and maintaining inventory, schedules, use of spreadsheets, labor management and knowledge of P&L’s is desired.
• Always focused on profits and sales growth.

Responsibilities

• Assist the management staff to maintain the overall efficiency and technical operations of the restaurant.
• Help control labor and food costs and build relationships with guests.
• Serve as a model of Leadership to all Team Members.
• Handle guest issues and ensure Freddy's standard of Hospitality, Quality and Cleanliness.

Skills

Guest service

Team building

Coaching & training

Attention to detail

Effective communication

Inventory management

Excel / spreadsheets

P&L knowledge

Tools

Excel

Job description

Freddy's Frozen Custard & Steakburgers is seeking experienced managers who are passionate about guest relations, employee development and business growth. The Assistant Manager assists the management staff to maintain the overall efficiency and technical operations of the restaurant and ensures Freddy's standard of Hospitality, Quality and Cleanliness.

This position will help control labor and food costs, build relationships with guests, handle guest issues, and serve as a model of Leadership to