General Manager: Guest Experience & Team Growth

Workstream; Siloam Springs (AR); On-site; USD 52,000 - 76,000; Full time

Job summary

Freddy's Frozen Custard & Steakburgers seeks a General Manager to lead service and quality, fostering a fun, fast-paced environment. Drive guest satisfaction, develop team members, and meet long-term growth goals with a focus on profitability.

Ideal candidates have restaurant leadership experience, strong coaching abilities, and a data-driven approach to improving performance in a busy setting. Opportunities for growth within a recognizable brand are available.

Qualifications

• Prior restaurant management or leadership role with a successful history of quality Guest Service, Team Building and Development of people
• Experience in financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement
• Aptitude towards learning, coaching and teamwork; ability to motivate, train and hold responsible a diverse staff in a fast-paced environment
• Strong attention to detail and quality standards while managing time and priorities efficiently
• Ability to communicate effectively with guest and team members
• Proficient in typical desktop software programs
• Experience in setting and maintaining inventory, schedules, use of spreadsheets, labor management and knowledge of P&L’s is desired
• Always focused on profits and sales growth

Responsibilities

• Lead service quality and guest relations in a fast-paced environment
• Develop and coach team members to meet growth and performance goals
• Monitor financials, labor, and inventory to drive profitability
• Ensure adherence to brand standards and guest satisfaction

Skills

Guest service leadership

Team building

Coaching and development

Attention to detail

Effective communication

Desktop software proficiency

Inventory, scheduling & payroll (P&L)

Profit & sales focus

Tools

Standard desktop software

Job description

Freddy's Frozen Custard & Steakburgers seeks a General Manager to lead service and quality, fostering a fun, fast-paced environment. Drive guest satisfaction, develop team members, and meet long-term growth goals with a focus on profitability.

Ideal candidates have restaurant leadership experience, strong coaching abilities, and a data-driven approach to improving performance in a busy setting. Opportunities for growth within a recognizable brand are available.