Shift Leader — Restaurant Ops & Guest Experience

Workstream; Brownwood (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Meal allowance to enjoy Freddy’s on‑or

opportunity for advancement

Job summary

Freddy’s Frozen Custard & Steakburgers seeks a full‑time Shift Manager to assist the Assistant and General Manager in daily restaurant operations. You will lead teams, uphold hospitality standards, and motivate staff to meet goals while managing labor and food costs and handling guest issues.

You’ll spend most time on the dining floor, coach team members, and ensure cleanliness, quality, and efficiency. A customer‑centric approach and teamwork are essential.

Qualifications

• Demonstrated natural leadership and a self-starting attitude.
• Professional appearance and demeanor at all times.
• Strong communication skills with guests and team members.
• Ability to use a point-of-sale system.
• Willingness to jump in and assist co-workers; team-focused mindset.

Responsibilities

• Teach and uphold Freddy’s hospitality, quality and cleanliness standards.
• Lead by example with strong organization and time-management.
• Learn and accept coaching and feedback.
• Practice situational management and maintain urgency.
• Correct mistakes to satisfy guests.
• Spend most time on the restaurant floor, not the office.
• Coach and develop team members to build a positive culture.
• Control labor costs, reduce waste and improve efficiency.
• Maintain facility and equipment cleanliness and maintenance.
• Foster strong vendor relations and ensure product execution.

Skills

Leadership

Professional appearance

Communication skills

POS system

Team player

Tools

Point-of-sale system

Job description

Freddy’s Frozen Custard & Steakburgers seeks a full‑time Shift Manager to assist the Assistant and General Manager in daily restaurant operations. You will lead teams, uphold hospitality standards, and motivate staff to meet goals while managing labor and food costs and handling guest issues.

You’ll spend most time on the dining floor, coach team members, and ensure cleanliness, quality, and efficiency. A customer‑centric approach and teamwork are essential.