Guest Experience & Operations Leader - Bowling Center

Stars and Strikes Family Entertainment Centers; Rock Hill (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Center seeks a Concourse Experience Manager to lead the concourse operations, bowling lanes, bar and service teams in a fast-paced, high-volume venue in Rock Hill, SC. You will drive guest satisfaction, meet sales goals, and coach team members to deliver memorable experiences while maintaining cleanliness and safety standards.

Weekend/holiday availability is required. This role reports to the General Manager with growth opportunities in our Southeast

Qualifications

• 1-2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Experience in Hospitality and/or Food & Beverage is a plus.
• Weekend and holiday availability required.

Responsibilities

• Ensure a FUN atmosphere across concourse operations.
• Identify and resolve issues impacting guest experience.
• Oversee cleaning and upkeep of the location.
• Ensure compliance and training validation.
• Manage floor operations for bowling, bar and lanes.
• Act as Manager on Duty when needed.

Skills

People leadership

Guest service

Team motivation

Hospitality experience

Job description

Stars and Strikes Family Entertainment Center seeks a Concourse Experience Manager to lead the concourse operations, bowling lanes, bar and service teams in a fast-paced, high-volume venue in Rock Hill, SC. You will drive guest satisfaction, meet sales goals, and coach team members to deliver memorable experiences while maintaining cleanliness and safety standards.

Weekend/holiday availability is required. This role reports to the General Manager with growth opportunities in our Southeast