Guest Experience & Operations Leader — Free Bowling

Stars and Strikes Family Entertainment Centers; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & 401(k) Benefits

Bonuses

Paid‑Time Off

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Center in Raleigh, NC is seeking a Concourse Experience Manager to lead operations in a high‑volume, fast‑paced environment focused on memorable guest experiences.

You will drive sales goals, oversee concourse operations (bowling, bar, lane service), and train and develop team members to deliver exceptional hospitality while ensuring safety and cleanliness.

Qualifications

• 1–2 years of management experience.
• Hospitality and/or Food & Beverage experience preferred.
• Weekend and holiday availability required.

Responsibilities

• Ensure a FUN atmosphere and guest delight.
• Identify and resolve issues impacting guest experience.
• Oversee concourse operations (bowling, bar, lane service).
• Train and validate team performance and training.
• Timecard reviews and duty coverage as Manager on Duty.

Skills

Guest service

People leadership

Operations management

Budget proficiency

Tools

POS systems

Job description

Stars and Strikes Family Entertainment Center in Raleigh, NC is seeking a Concourse Experience Manager to lead operations in a high‑volume, fast‑paced environment focused on memorable guest experiences.

You will drive sales goals, oversee concourse operations (bowling, bar, lane service), and train and develop team members to deliver exceptional hospitality while ensuring safety and cleanliness.