Guest Experience & Operations Lead

Stars and Strikes Family Entertainment Centers; Summerville (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Center in Summerville, SC is seeking a Concourse Experience Manager to oversee daily operations of the concourse, including bowling, bar and lane service, and creating a fun, guest-focused atmosphere.

The ideal candidate is energetic, personable, with 1–2 years of management experience, and willing to work weekends and holidays. Hospitality or Food & Beverage background is a plus, with a focus on training and developing team members.

Qualifications

• 1-2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Experience in Hospitality and/or Food & Beverage is a preferred.
• Must be able to work weekends and holidays.

Responsibilities

• Ensure a "FUN" atmosphere.
• Identify & Resolve Issues Impacting Guest Experience.
• Cleaning of Location.
• Compliance and Training Validation.
• Overall Floor Management (bowling, bar and lane service).

Skills

Guest Service

People Leadership

Operations Management

Scheduling

Weekend Availability

Job description

Stars and Strikes Family Entertainment Center in Summerville, SC is seeking a Concourse Experience Manager to oversee daily operations of the concourse, including bowling, bar and lane service, and creating a fun, guest-focused atmosphere.

The ideal candidate is energetic, personable, with 1–2 years of management experience, and willing to work weekends and holidays. Hospitality or Food & Beverage background is a plus, with a focus on training and developing team members.