Guest Experience & Operations Lead

Dunkin'; Wisconsin; On-site; USD 42,000 - 62,000; Full time

Job summary

Dunkin' in Wisconsin is seeking an Assistant Manager to coach crew members, uphold Brand standards, and deliver an outstanding guest experience while supporting daily store operations.

Ideal candidates will have restaurant, retail, or supervisory experience, basic computer skills, and a high school diploma or equivalent. This role emphasizes teamwork, training, safety, and driving sales within a fast-paced franchise environment.

Qualifications

• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent.

Responsibilities

• Work in a Team Environment
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Maintain Operational Excellence
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards
• Takes accountability for understanding all in store marketing promotions
• Executes new product roll-outs including selling to Guests and product execution
• Ensures the restaurant is well maintained including cleanliness during shift
• Utilizes appropriate suggestive selling
• Brings product issues to the attention of Restaurant Manager
• Guest Focus
• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
• Passion for Results
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Problem Solving and Decision Making
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Interpersonal Relationships & Influence
• Develops and maintains relationships with team without violating the fraternization policy.Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills

Restaurant supervisory experience

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' in Wisconsin is seeking an Assistant Manager to coach crew members, uphold Brand standards, and deliver an outstanding guest experience while supporting daily store operations.

Ideal candidates will have restaurant, retail, or supervisory experience, basic computer skills, and a high school diploma or equivalent. This role emphasizes teamwork, training, safety, and driving sales within a fast-paced franchise environment.