Assistant Manager — Fast-Paced Guest Experience Lead

Dunkin' - Reedsburg; Reedsburg (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Dunkin' - Reedsburg is looking for Assistant Managers to coach Crew Members and ensure top-tier guest experiences. You will lead shift operations, uphold brand standards, and train staff while maintaining a safe, efficient restaurant environment.

The role emphasizes teamwork, proper training, and driving sales while delivering consistent service and a friendly, guest-first culture. Must be 18+ with strong communication and basic computer skills.

Qualifications

• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent.

Responsibilities

• Work in a Team Environment.
• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Maintain Operational Excellence.
• Create and maintain a guest first culture in the restaurant.
• Resolve guest issues.
• Ensure Brand standards, recipes, and systems are executed.
• Drive sales goals and results.
• Execute restaurant standards and marketing initiatives.
• Manage cash over/short during shift.
• Ensure all products are prepared according to Brand standards.

Skills

Supervisory experience

Math skills

Writing skills

Computer skills

Education

High School diploma or equivalent

Job description

Dunkin' - Reedsburg is looking for Assistant Managers to coach Crew Members and ensure top-tier guest experiences. You will lead shift operations, uphold brand standards, and train staff while maintaining a safe, efficient restaurant environment.

The role emphasizes teamwork, proper training, and driving sales while delivering consistent service and a friendly, guest-first culture. Must be 18+ with strong communication and basic computer skills.