Guest Experience Lead - Fast-Paced Restaurant

Dunkin' - DePere; De Pere (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Dunkin' - DePere is seeking an Assistant Manager to lead shifts, coach crew members, and uphold brand standards while delivering a great guest experience. You will collaborate with the team to maintain a safe, clean restaurant and support training and coaching as needed.

Ideal candidates have restaurant or supervisory experience, strong math and writing skills, basic computer skills, and a high school diploma or equivalent.

Qualifications

• Restaurant or supervisory experience is preferred.
• Strong math and writing skills.
• Basic computer skills.
• High School diploma or equivalent.

Responsibilities

• Work in a Team Environment and support a respectful team.
• Communicate shift priorities, goals and results with team members.
• Support training of crew members as requested and provide coaching and feedback.
• Maintain operational excellence and guest-first culture in the restaurant.
• Resolve guest issues and ensure brand standards, recipes, and systems are executed.
• Maintain a safe, clean, and healthy work environment following safety and sanitation guidelines.
• Drive profitability and sales goals; execute restaurant standards and marketing initiatives.
• Manage cash over/short during shift and ensure products are prepared to brand standards.

Skills

Restaurant, retail, or supervisory

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' - DePere is seeking an Assistant Manager to lead shifts, coach crew members, and uphold brand standards while delivering a great guest experience. You will collaborate with the team to maintain a safe, clean restaurant and support training and coaching as needed.

Ideal candidates have restaurant or supervisory experience, strong math and writing skills, basic computer skills, and a high school diploma or equivalent.