Guest Experience Leader — Fast-Paced Team Coach

Dunkin' - Sauk; Sauk City (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Dunkin' Sauk is seeking an Assistant Manager to coach Crew Members, uphold brand standards, and deliver an outstanding guest experience in a fast-paced franchise setting. You will lead shifts, communicate priorities, and support training to ensure operational excellence.

Ideal candidates bring restaurant, retail, or supervisory experience, strong math and writing skills, basic computer competencies, and a high school diploma or equivalent. 18+ required.

Qualifications

• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent.

Responsibilities

• Work in a Team Environment.
• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Maintain Operational Excellence.
• Create and maintain a guest first culture in the restaurant.
• Resolve guest issues.
• Ensure Brand standards, recipes, and systems are executed.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
• Drive Profitability.
• Drive sales goals and results.
• Execute restaurant standards and marketing initiatives.
• Manage cash over/short during shift.
• Ensure all products are prepared according to Brand standards.
• Takes accountability for understanding all in store marketing promotions.
• Executes new product roll-outs including selling to Guests and product execution.
• Ensures the restaurant is well maintained including cleanliness during shift.
• Utilizes appropriate suggestive selling.
• Brings product issues to the attention of Restaurant Manager.

Job description

Dunkin' Sauk is seeking an Assistant Manager to coach Crew Members, uphold brand standards, and deliver an outstanding guest experience in a fast-paced franchise setting. You will lead shifts, communicate priorities, and support training to ensure operational excellence.

Ideal candidates bring restaurant, retail, or supervisory experience, strong math and writing skills, basic computer competencies, and a high school diploma or equivalent. 18+ required.