Guest Experience & Operations Coordinator

SPS; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

SPS in Seattle is seeking a Client Services Associate to support a premium workplace experience. You will manage the lifecycle of mail and packages, ensure spaces stay show-ready, and keep office equipment running smoothly.

The role also covers reception support and light project duties to maintain efficient operations. You will be a hospitality-focused multitasker, comfortable with MS Office, and able to adapt quickly to evolving workflow needs.

Qualifications

• Customer-obsessed with every interaction delivering 5-star service.
• Tech-savvy and quick to learn new package-tracking/shipping software.
• Organized and adaptable to changing workflows.

Responsibilities

• The Logistics Lead: manage mail/package lifecycle from secure intake to outbound shipping.
• The Experience Curator: maintain show-ready spaces in the Business Service Center, kitchens, and conference rooms.
• The Problem Solver: keep MFDs and copy/print equipment running; respond when a device is down.
• The Front-of-House Pro: greet guests, support reception and concierge as needed.
• The Project Ally: assist with office moves, light maintenance, and inventory management; identify workflow improvements.

Skills

Customer service

Tech-savviness

Organizational skills

Tools

MS Office

Job description

SPS in Seattle is seeking a Client Services Associate to support a premium workplace experience. You will manage the lifecycle of mail and packages, ensure spaces stay show-ready, and keep office equipment running smoothly.

The role also covers reception support and light project duties to maintain efficient operations. You will be a hospitality-focused multitasker, comfortable with MS Office, and able to adapt quickly to evolving workflow needs.