Guest Experience Operations Ambassador

Compass Group USA; Carmel (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Compass Group USA, through Rapport (a division of FLIK Hospitality Group), is seeking an Operations Experience Ambassador to welcome clients, executives, and staff. The role focuses on delivering top-tier service, managing the reception desk, and ensuring a clean, organized space while supporting a collaborative office culture.

The position emphasizes hospitality excellence, guest relations, and internal/external support, with opportunities to engage in events and area knowledge to enhance the

Qualifications

• Provide high-level internal and external customer support.
• Greet employees and visitors at the reception desk with a friendly, professional demeanor.
• Foster collaboration through events and introductions.
• Knowledgeable about the office, building, local area, transportation, and nearby amenities.
• Maintain cleanliness of all office spaces including reception, open areas, conference rooms, lobby, and kitchen.

Responsibilities

• Provide high-level internal and external customer support.
• Manage the reception desk and greet employees and visitors with a smile while maintaining eye contact through the entire interaction.
• Assist with creating a collaborative environment amongst team through events and personal introductions.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Ensure the cleanliness of all office space to include reception area, open work areas, conference rooms, lobby, and kitchen.

Skills

Customer service

Reception duties

Event coordination

Clear communication

Office etiquette

Tools

Microsoft Office

Job description

Compass Group USA, through Rapport (a division of FLIK Hospitality Group), is seeking an Operations Experience Ambassador to welcome clients, executives, and staff. The role focuses on delivering top-tier service, managing the reception desk, and ensuring a clean, organized space while supporting a collaborative office culture.

The position emphasizes hospitality excellence, guest relations, and internal/external support, with opportunities to engage in events and area knowledge to enhance the