Operations Specialist - Workplace Ops & Guest Experience

Compass Group USA; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, seeks an Operations Specialist to support daily workplace operations ensuring a seamless employee and guest experience. You will link hospitality services, facilities, and vendors, driving efficient office management.

The role emphasizes coordinating space reservations, managing service requests, and delivering outstanding customer service in a corporate environment.

Qualifications

• 3-5 years of workplace operations, hospitality, facilities, or office management experience.
• Corporate office experience preferred.

Responsibilities

• Workplace Operations: Support daily workplace operations, service requests, audits, office functionality, and workplace standards.
• Space & Reservation Management: Manage reservation systems, conference room readiness, utilization reporting, and workplace scheduling.
• Vendor & Service Coordination: Coordinate vendors, building management, catering, mail services, inventory, and operational supplies.
• Employee & Guest Experience: Deliver exceptional customer service, support onboarding, workplace programming, and issue resolution.
• Reporting & Administration: Prepare operational reports, track key metrics, maintain documentation, and support budget tracking.
• Operational Excellence: Identify process improvements, support strategic initiatives, and maintain business continuity and readiness.

Skills

Communication

Project management

Organizational skills

Team collaboration

Tools

EMS

Envoy

Condeco

Microsoft Office

Excel

Outlook

PowerPoint

Teams

Job description

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, seeks an Operations Specialist to support daily workplace operations ensuring a seamless employee and guest experience. You will link hospitality services, facilities, and vendors, driving efficient office management.

The role emphasizes coordinating space reservations, managing service requests, and delivering outstanding customer service in a corporate environment.